Manage
Proactive
Monitor
Manage
Report
Continual service improvement
Proactive monitoring and managed services are operated from Redstone’s dual-location 24/7 Network Operation Centres (NOCs).
This proactive service ensures:
- availability of the managed estate;
- services are functioning at the correct service level;
- systems are optimised for performance.
Performance, throughput and utilisation statistics are gathered constantly for trending and analysis, allowing Redstone to provide you with recommendations for enhancement and maintenance to ensure continual service and improvement.
Redstone’s use of an ITIL compliant model provides for:
- a complete configuration management database;
- full change management;
- incidents and problem management;
- regular formal reviews of the service provided.