Moves, adds and changes
Moves, adds and changes (MACs) are part of the daily routine for most network managers and, in large networks, they can consume significant amounts of skilled time.
Your business also depends on the detailed network knowledge of your IT personnel and staff departures can impact service levels.
The RedReach Remote Standard & IT MACs service outsources this overhead to Redstone. Whether it’s changing extension settings or call privileges, reconfiguring a call queue, helping with a Microsoft application or setting up an access list, we can provide the updates smoothly and on time.
The type and volume of MACs required each month are used to determine your service level. Remote MACs that have not been used can be exchanged for other Redstone services – a consultancy visit, a health check or training, for example.