Contact centre functionality helps organisations to transform the overall customer experience by putting the customer at the heart of the business, not just in the contact centre.
Unified communications
Unified communications is the convergence of business communications across the IP network, giving users control over how they communicate and collaborate with others.
Whether you are a customer interacting with a contact centre or a remote worker logging on to a conference call, unified communications gives you the ability to communicate using the tools that you have at your disposal.
Using our experience and in-house skills, Redstone designs and delivers solutions that unify existing communications systems with new applications and devices onto a single platform. Whether you are planning a full or phased migration to a unified communications environment, we will work with you to develop a roadmap that is tailored to your business processes.
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Voice, video and web collaboration
Collaboration enables your employees, suppliers, customers and business partners to share information via voice, video or web conferencing regardless of where they are and the devices they have available.